Editorial deadline: 18th January 2010
Topic: Branch & Customer Knowledge
The deployment of powerful customer knowledge systems is increasing at top banks, and is becoming critical as more and more useful information can be distilled from the myriad of resources in the bank IT network.
In this feature Lindsay James takes a look at how new technologies are evolving to empower bank employees by providing business intelligence with advanced visualisation capabilities, transforming data into knowledge that can be used to measure business and service performance and make better decisions.
Microsoft Spokesperson: Tony Emerson, regional industry sales director for financial services
Topic: Customer & Performance Insight (Insurance)
Expectations among insurance customers have escalated dramatically in the past decade. With the ability to shop for and access insurance services-as well as just about every other product and service-whenever and wherever they choose, today's insurance customers now expect their local insurance agents to offer the same level of convenience and responsiveness provided by call centers and Web sites. As a result, agents need new capabilities to keep pace with their customers' busy and digital lifestyles. In this feature Lindsay James takes a look at the technologies that are allowing agents to improve the service they provide at costs that make sense for their businesses, and also to help them anticipate their customers' needs and proactively market policies and services to meet those needs.
Microsoft Spokesperson: Gordon Ejsmond-Frey, EMEA lead for insurance