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Hi Shawn, I brought this matter to Microsoft directly with similar concerns. I was directed to Razzia Walli, Asentus Consulting Group Ltd. ( v-razwal@microsoft.com ). Here are some pointers I received from her: On Q14, "Assuming [Company Name]'s performance remains the same as it is now, do...
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Thanks for your reply, I do hear your concerns, I wanted to provide some further insights so you can understand how we are changing the process based on feedback like this. There are currently 17 questions relating to Microsoft, we are planning to reduce the number of Microsoft related questions in the...
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Hi, Thanks for your post, I manage the Customer Satisfaction Index (CSAT) in the UK and you are right in that Microsoft are changing the requirements for Gold Partners by making the CSAT index a mandatory requirement. As the Partner Programme moves to a more customer centric model, we have carefully...
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I received an email from Microsoft stating the in order to re-enroll next year as a Gold Partner, we're required to participate in the CSAT Index survey program. My company develops web-based software solutions for school districts and higher education - we don't have any business clients. Our...
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Hi Mat, Here is TNS’s privacy policy which is included in every CSAT survey. http://rap6.tns-online.com/webui/rapsurvey/Privacy/TNSPrivacy.en-US.htm I hope that provides you with the assurance you need to complete the Customer Satisfaction Index process, feel free to get in touch if you have any...
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We don't need reminding the challenges many businesses are facing in the current climate. It's times like this when it's even more important than ever to understand your customers, and what drives their satisfaction and loyalty - however many organisations lack the budget or time and resources...